ANSWERS TO QUESTIONS YOU MAY HAVE AS A BROKER
Find answers to practical questions about MyCare Ally, how it works, and how it fits into your practice. This section is designed to help you quickly self-serve answers without needing additional support.
Who is MyCare Ally designed for?
MyCare Ally is designed for families who want help accessing care and navigating the healthcare system, both for everyday health needs and more complex or serious situations.
How should I position MyCare Ally with clients?
Position MyCare Ally as access and support, not insurance or medical treatment. It works alongside the healthcare system to help families understand next steps and feel supported when care is hard to access.
Is MyCare Ally a replacement for a family doctor?
No. MyCare Ally supports families who may not have a family doctor and complements care for those who do. It does not replace an ongoing relationship with a primary care physician.
What role do I play after a client enrolls?
Your role is to introduce MyCare Ally and share your referral link. You are not involved in medical care, account management, or service delivery. MyCare Ally handles all member support.
Do I need to manage client accounts or follow up?
No. You do not manage client accounts, handle payments, or troubleshoot access issues. Once a client enrolls, MyCare Ally manages the ongoing experience.
How do I get credited for a sale?
Each broker receives a unique referral link. When a client enrolls using your link, the sale is automatically tracked and credited to you.
Can I offer MyCare Ally alongside other products?
Yes. MyCare Ally is designed to complement your existing offerings by addressing healthcare access and support, without replacing insurance or financial products.
What claims should I avoid when talking to clients?
Avoid guarantees around wait times, outcomes, diagnoses, or priority access. Focus on guidance, support, and helping families navigate the system with clarity.
Is MyCare Ally suitable for healthy families?
Yes. Many families use MyCare Ally for everyday situations like virtual visits or prescriptions. It also provides added support if more complex needs arise later.
Who do I contact if I have questions?
If you have questions about MyCare Ally, use the resources in this portal or reach out through the designated broker support channels provided by Greatway.
